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Frequently asked

FAQ

Everything about ordering custom rigid boxes — and if your question isn’t here, just call or text us.

Ordering

What’s the minimum order?
Our minimum is 100 units per style. Smaller prestige or sample runs can be quoted case by case.
Is there a maximum order size?
No. We regularly produce runs into the tens and hundreds of thousands for retail and subscription programs.
Can I order a sample before a bulk run?
Yes. We can produce a pre-production sample so you can approve construction, wrap, fit, and finish before the full order. Ask about terms when you request your quote.
Can I mix styles in one order?
Yes. You can combine styles — say magnetic boxes for a flagship and two-piece boxes for retail — and the combined volume counts toward your price tier.
Can I reorder later and match my last batch?
Yes. We keep your artwork, dieline, wrap, and specs on file, so reorders match your previous run and move faster.

Design & Artwork

Do you charge for mockups?
No. Mockups are free with unlimited revisions until you approve. You only pay once the design is signed off and production begins.
What artwork files do you need?
Vector files (AI, EPS, SVG, or PDF) are ideal. If you only have a photo or a PNG, our designers will recreate your artwork print-ready at no charge.
Can you foil-stamp, emboss, or deboss?
Yes. Metallic foil (gold, silver, or custom), blind emboss, and deboss are all available for a premium, tactile finish, alone or combined with print.
Can you match my brand (Pantone) colors?
Yes. We offer custom Pantone-matched wraps and full-color printing, plus soft-touch, matte, gloss, and specialty-paper finishes.
Can you design a custom insert for my product?
Yes. We design fitted foam, molded-pulp, EVA, or card inserts to cradle your exact product — send dimensions or a sample and we’ll build the well.
How many revisions do I get?
Unlimited, and always free, until you approve the mockup.

Production & Shipping

How long does production take?
About two to three weeks from approved mockup for standard styles; complex constructions or specialty finishes may add a short step we’ll flag up front.
Do you offer rush production?
Yes. Rush is available for a firm launch, event, or ship date — tell us your in-hands date and we’ll confirm what’s possible.
Where do you ship?
Nationwide across the U.S., and internationally on request. See our Shipping Policy for details.
How much is shipping?
Shipping is quoted with your order based on quantity and destination. Many styles flat-ship and set up on your end to keep freight economical.
Will the box protect my product?
Yes. Rigid construction plus a fitted insert protects the product, and our rigid mailer is engineered specifically to survive direct-to-consumer shipping.
What if my order arrives damaged or wrong?
We make it right. If an order arrives defective or does not match your approved mockup, we remake or replace the affected items.

Pricing & Payment

How much do custom rigid boxes cost?
Bulk pricing is by quote; typical ranges run from about $1.50 per unit for a simple two-piece box up to $10 for a magnetic or book-style box with premium finishes, improving as the run grows. Each product page shows its range.
Why don’t you list exact prices?
Price depends on size, construction, wrap, finish, insert, and decoration. A quote is the only accurate number — and we return one within a business day.
What payment methods do you accept?
All major credit cards, ACH bank transfer, and purchase orders for established companies.
Do you offer a price-match or lowest-price guarantee?
Yes. If you have a comparable written quote, we’ll match or beat it — that’s our lowest-price guarantee.

Product & Care

Which style should I choose?
Two-piece for versatile retail and gifting; magnetic for a flagship unboxing; drawer for jewelry and small sets; book-style for storytelling; rigid mailer for shipping; tray-and-sleeve for clean, efficient retail. Tell us your product and channel and we’ll recommend one.
What finishes are available?
Soft-touch, matte, gloss, uncoated, cloth, and specialty papers, plus foil, emboss, deboss, and spot UV. Soft-touch is the most-requested premium finish.
Is the decoration durable?
Yes. Foil is heat-stamped, embossing is pressed into the wrap, and printing is laminated or cured — none peel the way a stuck-on label does.
Are the boxes reusable?
Yes. Rigid boxes are sturdy and keepable by design — customers reuse them for storage, which extends your brand’s presence long after purchase.
Can you make the box shippable for DTC?
Yes. Our rigid mailer is engineered for direct-to-consumer shipping; other styles can be paired with an outer shipper for protection in transit.